I have not received my delivery

Asked by Susan Rice | 8/4/2020 1:57:35 PM

Item no EMS LZ082519007CN
Tracking said this item has been delivered but II have not received
Can you help please

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

1 Answer(s)

Daisy | 8/4/2020 9:11:07 PM Reply

Hi Susan Rice,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact Royal Mail to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.

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