China Post: 86 10 11185 EMS: 86 10 11183

I posted package on 23/6/25 and it is still in customs

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I returned shoes from Australia using Australia Post - tracking #LK244558884AU for a refund on 23/6/25 to
LV Wenjing, Lane 1177, Jianlan Road, CITY-Ningbo, ZIP CODE-315100, PROVINCE - Zhejiang CHINA
The parcel is showing as being in customs and the company I returned parcel to says there is nothing they can do.
Australia Post cannot help.
Can this please be investigated and parcel released to LV Wenjing?

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1 Answer(s)

user
Hi Tanya Evans,

The latest tracking information shows it's waiting for the receiver in China to pay tax. The receiver can use WeChat to finish payment. Just search 'ems 邮件代理报关' from WeChat Mini Program(微信小程序). Then, click '缴纳税款' to pay. If you are the sender, you can also help the receiver to pay taxes by clicking '帮他人缴税' to check how much you need to pay the finish payment. They support payment through Alipay, WeChat and bank card.

June 30, 2025, 2:00:14 PM Waiting for user to pay tax

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How much longer roughly will these be until they arrive in UK?

Thank you,
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