Is my package in transit or being returned

Asked by Michelle | 6/17/2020 4:59:34 PM

EB720928218CN My parcel says it is in transit to NZ but it also says it’s being returned? It is giving me 2 status. Can you please confirm

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3 Answer(s)

Daisy 6/19/2020 10:09:08 PM

Hi Michelle,

It's sent again on June 19. It takes about 15-30 days to have update showing it arrives in New Zealand. Please wait for more days to see.

Number: EB720928218CN
Package status: In transit
Country: China -> New Zealand
2020-06-19 00:17, Airline Departure
2020-06-17 01:14, Guangzhou City, Guangzhou International Exchange Station return
2020-06-15 04:44, Guangzhou, has been delivered to the airline transport
2020-06-15 03:57, Guangzhou City, leaving the Guangzhou International Center, the next stop "Guangzhou International Exchange Station" (via transfer)
2020-06-14 23:57, Guangzhou City, arriving at the Guangzhou International Center (via transfer)
2020-06-14 21:38, Shenzhen, leaving the Shenzhen Swap Bureau, the next stop ,Guangzhou International Center
2020-06-14 20:53, Shenzhen, Shenzhen Swap Bureau has been exported straight seal
2020-06-13 23:15, Shenzhen, leave the "Hong Kong Express", the next stop "Shenzhen Exchange Bureau"
2020-06-13 22:11, Shenzhen, "Hong Kong Express" has received

Briannamlw 12/21/2020 12:31:42 AM


I’m really confused where my package is. Stated it was at the airline and then stated returned?

Daisy 12/21/2020 11:55:28 PM

Hi Briannamlw,

According to the latest tracking information, it will be returned back. You need to track it in the following days to see if it will be returned to the seller or sent again. If it's back to the seller or stuck there for a long time, you need to contact the seller to give you a solution as soon as possible.

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