China Post: 86 10 11185 EMS: 86 10 11183

© Copyright 2023

Issue with parcel stuck at custom


I’ve sent a parcel in august from Uk, via Royal Mail, the parcel is now stuck at custom and I don’t know the reason, the receiver refuses to contact the custom to find out, tracking number is RN428183640GB. Could you please assist and let me know what is the problem?
Thank you

1 Answer(s)

Hi Lara,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system ( to check or call China customs service number 12360 to check.

Related Questions

Answer This Question

The User Name field is required. The 'User Name' field must be a string with a maximum length of 30.
The Email field is required. The Email field is not correct in format!