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Lost package

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Hello my tracking number is ZC36557303799. I have not received it and it says that its last location is in pleasant Grove, Utah. I would really like my item because I am wearing it to a wedding. Could you please give me an update on when I will receive this or if you have an updated tracking number?
Thank you.

1 Answer(s)

user
Hi Vdrenk1,

If you don't get it, you need to contact the seller to ask for the new tracking number in the US. Then, use the number to check with USPS about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time. 
 
Tracking Number: ZC36557303799
Package Status: Successfully Received (8 days)
Country: China -> United States
2025-08-29 17:00 Pleasant Grove UT, has been approved to invest in [US Utah Pleasant Grove UT]
2025-08-29 08:18 Pleasant Grove UT, Delivery Out [US Utah Pleasant Grove UT]
2025-08-28 19:43 Salt Lake City UT, Express delivery arrival processing center [US Utah Salt Lake City UT]
2025-08-27 23:34 Los Angeles CA, Destination Transport【Los Angeles CA】
2025-08-27 07:42 Los Angeles CA, Destination Transport【Los Angeles CA】
2025-08-26 19:19 US, Customs clearance of the destination country [US]
2025-08-26 08:36 US, Arrival [US]
2025-08-24 03:24 Guangzhou City, Departure【Guangzhou City】
2025-08-23 07:24 Guangzhou City, export customs clearance completed [Guangzhou City]
2025-08-22 09:15 Dongguan, Accepted at Origin Facility, Trunk Transit
2025-08-21 22:31 Dongguan City, Express delivery processing center [Dongguan City]
2025-08-21 22:19 Dongguan City, Express delivery arrival processing center [Dongguan City]
2025-08-21 22:11 Dongguan City 52310004, the email left [Dongguan International Company Directly Affiliated International Business Department] and is being sent to [Guangshang Center]
2025-08-21 22:10 Dongguan City 52310004, the email has been sorted at [Dongguan International Company Directly Affiliated International Business Department] and is ready to be sent
2025-08-21 22:06 Dongguan City 52310004, China Post has collected emails

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