Hi nathi93,

You need to let your friend go to the post office where he sent it to check what happens to the package. The Post office will compensate him if it's lost.

she can't go there because she left China since. we do not have a close contact there anymore.

It's been weeks, so I am trying again. Could you provide some information?

Hi nathi93,

If you and your friend are both not in Shanghai. You can't get the package and send it again.

I don't want to send them "again". I already payed for the service once, and I did not get them. Why should I pay for it again, or go after them by myself, if the post office was the one lost my package? We did not get any notice that they can not be delivered, not since we delivered them. It just got lost, even that we had our phone number on the package, no one bothered to call us.
We have been patient for a long time now, so I would appriciate if someone could give us real help.

Could you please provide some more information?
Never had any problem with the service until now, and I don't understand how is it possible for four big packages to simply get lost under the supervision of China Post?
In case you can't give me further information, could you provide me a phone number which I can call to enquire about the status of my package?

Hi nathi93,

Try to call 86 10 11183 to check it for you. Only the Chinese language is available.

I already tried calling the number, it's on this website with big letters. However I am not able to discuss it in Chinese, that's why I opened this question, to get help. I assumed this website is a alternative to international costumers, but I don't feel your intentions to help me, you just reciting the mantra I already know.
I attach the information I get when I track the parcel. According to this, it has been delivered to a random Shanghai address, but stated "it's arranged for reentry". What does that mean? In this case it should have been delivered back to the origin address, right? (it never happened)
I don't think it's legal, because if it was delivered, it happened without notifying the person who sent the parcel, or identiyfing the person, who took our package. It's more problematic since it was clear that the parcel was destined to be delivered to another country.

上海市, 已签收，收发室：s，投递员：祁德宏，电话：15800713683
2020-07-17 10:55

2020-07-17 07:08
上海市, 【邮政徐汇区东安路投递】安排投递，投递员：祁德宏，电话：15800713683，揽投部电话：021-64682764

2020-07-16 15:53
上海市, 【邮政徐汇区东安路投递】投递结果反馈-未妥投，备注（未联系上收件人，安排再投），投递员：吴刚，电话：15800716297

2020-07-16 15:53
上海市, 【邮政徐汇区东安路投递】安排投递，投递员：吴刚，电话：15800716297，揽投部电话：021-64682764

2020-07-16 10:09
上海市, 离开【沪太路报刊处理分中心】，下一站【邮政徐汇区东安路投递】（经转）

2020-07-13 13:15
上海市, 进口海关放行

2020-07-09 18:15
上海市, 到达【上海王港邮件处理中心】（经转）

2020-07-09 17:42
上海市, 离开【邮政徐汇区东安路】，下一站【上海王港】

2020-07-09 16:40
上海市, 【枫林桥邮政所】已收寄

Hi nathi93,

Sorry, we are only a tracking platform to help you track the packages for free. We don't provide other services. It was delivered to the mail room in Shanghai according to the tracking information. The postman tried to deliver it to the origin address on July 16, but the receiver couldn't be get connected. So, they are placed at the mail room now.

Thank you. I have 2 more questions, and those are gonna be my last, if you can answer them. What happens to the packages in the mail room? (are they gonna try to deliver it again to hungary? (I payed for the service once, so that is the logical step.) And how can I reach them?
Thank you in advance.

Hi nathi93,

It will not be delivered it again to hungary but will be placed there. It's hard for you to reach them as you are not in Shanghai now. They may deal with it bythemselves if no one to pick it up for a long time.