Missing package and lack of tracking information

Asked by Christian | 6/22/2020 12:30:08 AM

I have contacted China Postal Tracking in this way before, but it seems that I was not clear enough in my request, as the answer was to check with my local post office in Japan. I am awaiting a package from the US with the USPS tracking number UE121605861US. The delivery address is in Changzhou, Jiangsu, China. According to the tracking information available online, the package has been in Shanghai (very close to Changzhou) on May 20, but for some reason left again for Tokyo on the same day. The last information was now more than one month ago: May 20, 2020,7:25 pm Departed TOKYO, JAPAN Your item departed a transfer airport in NARITA, TOKYO, JAPAN on May 20, 2020 at 7:25 pm. The item is currently in transit to the destination. After that, there are no more updates. Is there any possibility to find out what happened? Kind Regards, Christian

You may get the answer from the following articles:

Why can't I track my China Post package?

Why is my package stuck in transit for so long?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 6/22/2020 6:06:04 AM Reply

Hi Christian,

According to the tracking information, it's in transit to Tokyo now. You need to let the recipient in China call China Post service number 11183 to reflect the problem and check it as soon as possible.

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