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My mail item gets stuck at Customs Office

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My mail item LA005115861HK gets stuck at Customs Office and receive no update on it since 22 Apr 2022. What can I do in this situation?

1 Answer(s)

user
Hi MR Choi,

It's still at the customs of Guangzhou now. It should be waiting for the receiver in mainland China to declare to the customs now. You'd better contact the receiver to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

Number: LA005115861HK
Package status: In transit
Country: Hong Kong [CN] -> China
Destination:
2022-05-18 08:11 Guangzhou City, Customs Clearance
2022-04-22 14:01 Guangzhou City, Customs Clearance
2022-04-21 15:28 Guangzhou City, sent to the import customs
2022-03-30 13:21 Exit the export processing center (not yet arrived at China Post)
2022-03-28 15:11 【CN】Received
Origin:
2022-05-18 08:11 CN, Held by customs

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