Greetings. CH189275196US. Item is an AliExpress return--seller misrepresented the type of unit and it was agreed that I could return it at no cost. My parcel has been stuck at customs in Guangzhou for over two weeks. I was left a voice mail in Chinese, which I cannot speak. An online tracker states my item is stuck in customs awaiting tax payment. Is this something I am expected to pay? Is there an English language contact for me to resolve this with? Thank you very much.

Good afternoon,
I received a note saying my package is in customs and the taxes need to be paid. Where do I go to pay the taxes and retrieve the package? Which location please? Thank you. Q
Daisy 1/27/2021 11:25:52 PM
Hi Kristine Tolman,
It's in Beijing waiting for the receiver to pay the tax now. If it's not paid, it will not be released.
Number: CH122072262US
Package status: In transit
Country: United States -> China
2021-01-22 09:45 Beijing, import customs retained for inspection
2021-01-22 09:23 Beijing, taxable mail, to be paid by the recipient

My parcel RN594359442GB is showing the same status as of 26/10/22 - awaiting payment of taxes but my customer has received no notification and what needs to be paid. Why haven't you notified them of payment due?