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Please advise where my item is located?

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I would like to ask for your help that the item I sent was originally intended for delivery to Macau S.A.R (Postal box 1089). However, I have been tracking the item for a long time, finally I found the item has been stuck in Ningbo's customs for 20 days. Subsequently, it was sent back to Shanghai customs. As of the latest update on 13-Feb, the item is shown as "sent to carrier." Can you please advise me on the status of the letter?
Actually, I have checked with Royal Mail multiple times, and they have informed me that the item is no longer in their care. The latest update on Royal Mail's tracking platform is from 4-Feb, but this status does not match the information provided by China Post. I am unsure of the current location of my item and would greatly appreciate your assistance in resolving this matter. Can you please help me to clarify where my item is located?
Please note that the item is a letter with dimensions of 22.9cm x 16.2cm and not a parcel. Thank you for your assistance.

3 Answer(s)

user
Sorry! Missing tracking number : RN750459411GB
user
Hi KFW,

It shows 'Unable to Export - insufficient documentation' on Feb. 4. To my experience, it's on the way back to UK now.

Number: RN750459411GB
Package status: Alert (89 Days)
Country: United Kingdom -> China
2023-02-13 11:08 Shanghai, delivered to the carrier
2023-02-04 18:31 Shanghai, Leave [Shanghai International Exchange Bureau], next stop【Shanghai International Exchange Station】 (via transfer)
2023-02-04 12:28 Shanghai, [Shanghai International Exchange Bureau] has been exported to direct seal
2023-02-03 20:47 Shanghai, Arrive at [Shanghai International Exchange Bureau] (via transfer)
2023-02-03 15:51 Hangzhou City, Leave [Hangzhou International Exchange Bureau], next stop【Shanghai International Exchange Bureau】 (via transfer)
2023-02-03 15:10 Hangzhou City, Arrive at [Hangzhou International Exchange Bureau] (via transfer)
2023-02-02 22:31 Ningbo City, leave [Ningbo Airport Package Workshop], next stop [Hangzhou International Exchange Bureau] (via transfer)
2023-01-13 17:46 Ningbo City, Customs Clearance, Ningbo City, Customs Clearance Progressing
2023-01-12 09:38 Ningbo City, sent to import customs
2023-01-12 08:21 Ningbo City, Arrive at [Ningbo International Exchange Bureau] (via transfer)
2023-01-12 02:31 Hangzhou City, leave [Hangzhou International Exchange Bureau], next stop [Ningbo International Exchange Bureau] (via transfer)
2023-01-11 08:33 Hangzhou City, Arrive at [Hangzhou International Exchange Bureau] (via transfer)
2023-01-11 04:34 Shanghai, leave [Shanghai International Exchange Bureau], next stop [Hangzhou International Exchange Bureau] (via transfer)
2023-01-11 02:15 Shanghai, Arrive at [Shanghai International Exchange Bureau] (via transfer)
2022-12-29 11:15 Langley, [Langley] has been delivered to the carrier
2022-12-29 00:54 Langley, leaving the Overseas Export Exchange Bureau (not yet arriving at China Post)
2022-12-02 12:44 United Kingdom, [United Kingdom] received
--------------------------------------------------------------------------------
2023-02-04 04:28 Unable to Export - insufficient documentation
2023-01-13 09:46 NINGBO, Your item is currently with Customs in the destination country
2023-01-12 01:38 NINGBO, China, Your item is currently with Customs in the destination country
2023-01-12 01:36 NINGBO, China, Your item is currently with Customs in the destination country
2023-01-12 01:02 31500036, China, Item received at Sorting Office
2023-01-09 01:39 SHANGHAI, China, Item Received
2022-12-29 00:54 LANGLEY HWDC, Item Leaving the UK
2022-12-27 05:35 LANGLEY HWDC, Item Received by Royal Mail
2022-12-02 12:44 Pond Park Post Office [BT28 3LH], Accepted at Post Office.
user
Hi Daisy,
Thank you for your reply! If I assume that the item is on its way back to the UK, I would like to inquire about the return shipment. Will the item be shipped via boat or air? Also, could you please provide me with an estimate of the delivery time? Thank you again for your assistance.

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I would like to ask for your help that the item I sent was originally intended for delivery to Macau S.A.R (Postal box 1089). However, I have been tracking the item for a long time, finally I found the item has been stuck in Ningbo's customs for 20 days. Subsequently, it was sent back to Shanghai customs. As of the latest update on 13-Feb, the item is shown as "sent to carrier." Can you please advise me on the status of the letter?
Actually, I have checked with Royal Mail multiple times, and they have informed me that the item is no longer in their care. The latest update on Royal Mail's tracking platform is from 4-Feb, but this status does not match the information provided by China Post. I am unsure of the current location of my item and would greatly appreciate your assistance in resolving this matter. Can you please help me to clarify where my item is located?
Please note that the item is a letter with dimensions of 22.9cm x 16.2cm and not a parcel. Thank you for your assistance.

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