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My order is bouncing between Dongguan and Guangzhou

Asked by Raven | 6/24/2020 7:58:45 AM

Hello,

My order keeps bouncing from Dongguan to Guangzhou and then back to Dongguan. What is going on? Why isn't my package leaving the country.
Tracking : RV458892713CN

-----------------------------------------------------------------------------------------------------------------------
2020-06-18 18:31:32 Dongguan Package Received
2020-06-18 19:23:56 Dongguan Depature from Local Sorting Center
2020-06-18 19:24:39 Dongguan Arrival at Regional Sorting Center
2020-06-19 14:16:51 Dongguan Dispatched from Office of Exchange
2020-06-19 18:54:43 Dongguan Departure from Regional Sorting Center
2020-06-19 21:07:49 Guangzhou Arrival at Regional Sorting Center
2020-06-20 01:17:20 Guangzhou Handed over to Airlines
2020-06-20 01:17:28 Guangzhou Handed over to Airlines
2020-06-24 11:08:39 Guangzhou Departure from Regional Sorting Center
2020-06-24 14:43:32 Dongguan Arrival at Regional Sorting Center
2020-06-24 15:46:44 Dongguan Returned
2020-06-24 15:46:57 Dongguan Dispatched from Office of Exchange
2020-06-24 19:30:49 Dongguan Departure from Regional Sorting Center

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3 Answer(s)

Daisy 6/28/2020 1:25:46 AM

Hi Raven,

It didn't pass the check on June 24 and needs to be checked again in the following days. You'd better track it in the following days to see if it's normal.

Margaret Scott 1/28/2021 9:43:46 AM

My package had been stuck at a regional sorting centre for three weeks now. When will it move? Tracking isEV952083977CN

Daisy 1/29/2021 9:36:10 PM

Hi Margaret Scott,

According to the latest tracking information, EV952083977CN couldn't pass the customs check and was returned back to Shiyan city where the seller is located. You couldn't receive it. What you need to do now is to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

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