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My order tracking number ZA06011492901 marked as delivered but not delivered

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My order tracking number ZA06011492901 marked as delivered but not delivered. Was it delivered in a pick up point? if so please let me know where so i can go collect. If not delivered yet, when will it be delivered?

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?
How long does it take to ship via China Post?
How do I track a package from China?

1 Answer(s)

user
Hi Marcela,

We are only a third-party global logistics information aggregation platform and could only provide you with the tracking information. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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