China Post: 86 10 11185 EMS: 86 10 11183

ZC63988740799 - Marked as Delivered but haven’t received anything

|

Hello,

I have tracking number ZC63988740799 which is marked as delivered to Quintana Roo Mexico; however, I have not gotten any update as yet.

Can I please get the local post office tracking number or advise on how to proceed as I need my order. Thanks

You may get the answer from the following articles:

1 Answer(s)

user
Hi Kx96xx,

It was delivered on July 9. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open an investigation to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZC63988740799
Package Status: Successfully Signed for (17 days)
Country: China -> Mexico
China Post:
2026-07-09 22:44 Mexico, Delivered Successfully [MX Quintana Roo, Mexico]
2026-07-03 09:54 Mexico, Destination Country Customs Clearance Completed [Mexico]
2026-06-25 12:44 Guangzhou, Qiyun [Guangzhou]
2026-06-24 21:58 Mexico, Mail Arrives at the Processing Center [MX Quintana Roo, Mexico]
2026-06-24 16:44 Guangzhou, Export Customs Clearance Completed [Guangzhou City]
2026-06-23 21:42 Dongguan 52310004, Mail Has Left [Dongguan International Company Direct International Business] Department] and is currently being sent to [Guangshang Center]
2026-06-23 21:32 Dongguan City 52310004, The mail has been sorted at the [Dongguan International Company Direct International Business Department] and is ready for shipment
2026-06-23 21:28 Dongguan City, Mail leaves the processing center [Dongguan City]
2026-06-23 21:26 Dongguan City, Mail arrives at the processing center [Dongguan City]
2026-06-23 21:12 Dongguan City 52310004, China Post has received the mail

Related Questions

ZC63988740799 - Marked as Delivered but haven’t received anything (1 reply)

Hello,

I have tracking number ZC63988740799 which is marked as delivered to Quintana Roo Mexico; however, I have not gotten any update as yet.

Can I please get the local post office tracking number or advise on how to proceed as I need my order. Thanks

Parcel marked as "Delivered" but i didn't receive it (1 reply)

Tracking number ZA05282167801 is marked as "Delivered" but i haven't received it. Could you tell me the name of the local courier to search ?
Thank you

Order marked aw delivered but i didn't receive it (1 reply)

Tracking number ZA05282167801 is marked as "Delivered" but i haven't received it. Could you tell me the name of the local courier to search ?
Thank you

Answer This Question

Thank you!Your answer has been posted successfully!