My order was dispatched in January and is yet to arrive at the post office.

Asked by Peter | 3/18/2024 6:23:27 AM

My order AQ113537643CN is indicating that it was delivered but when I enquireat the post office, they don't have it. What is the challenge?

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

1 Answer(s)

Daisy | 3/22/2024 12:39:39 AM Reply

Hi Peter,

You need to contact the seller to ask for the new tracking number in Kenya. Then, use the number to check with Kenya post about the address they delivered to.

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Hey, I ordered a package on 20th December (Over 1 month ago) to the UK

When I check the tracking for my parcel (LZ578653088CN) - It keeps being dispatched from the Office of Exchange in Shenyang, and then being returned the following day.

Could you please check what is happening and why the parcel keeps being returned? If things are progressing, I am happy to wait, but if the parcel is stuck I would like to request a refund from the seller.

Thanks!

Here is the latest tracking info:

2020-12-30 16:48:20 Huludao Arrival at Regional Sorting Center
2021-01-14 21:34:31 Shenyang Dispatched from Office of Exchange
2021-01-15 20:15:55 Shenyang Returned
2021-01-15 20:16:03 Shenyang Dispatched from Office of Exchange
2021-01-16 03:22:46 Shenyang Arrival at Regional Sorting Center
2021-01-16 15:56:49 Shenyang Dispatched from Office of Exchange
2021-01-17 18:13:09 Shenyang Returned
2021-01-17 18:13:20 Shenyang Dispatched from Office of Exchange
2021-01-18 19:17:42 Shenyang Dispatched from Office of Exchange
2021-01-19 20:27:05 Shenyang Returned
2021-01-19 20:27:20 Shenyang Dispatched from Office of Exchange
2021-01-20 19:37:47 Shenyang Dispatched from Office of Exchange
2021-01-21 15:09:35 Shenyang Returned
2021-01-21 15:09:47 Shenyang Dispatched from Office of Exchange