Hi Bob,

Please don't worry too much; your package status is perfectly normal. "Airline Received" means your package has passed Chinese customs inspection and is either waiting at Guangzhou Airport or has been arranged for a flight to India.

1. About the current status: What does "Airline Received" mean?

This status, commonly referred to as "Airline Received" or "Hand over to airline," is a standard stage in international parcel shipping. It clearly indicates:

Customs Cleared: Your package successfully passed Chinese customs inspection on March 17th ("Export Customs/Release").

Awaiting Transportation: The package has been handed over to the air freight company and is currently stored at the cargo terminal at Guangzhou Airport, waiting in line for a suitable flight to India.

2. Why has it been stuck in this status for 7 days?

While a week's wait since March 18th is worrying, it's not uncommon in international logistics, mainly due to the following reasons:

Flight scheduling and limited space: International air freight requires waiting for available flight space. If your parcel is shipped via "Economy" or "Dedicated Line" service (which 4PX falls into), the logistics provider may wait for more economical flight slots to reduce costs, potentially leading to longer wait times at the airport.

Transit or Direct Flight Arrangements: Flights from Guangzhou to India may not be daily or may require transit through other hubs (such as Hong Kong or Singapore), further increasing wait times.

Normal Delivery Time: According to official information, the estimated delivery time for dedicated line logistics from China to India is typically 7 to 20 business days, with a total delivery time of 3 to 40 days considered reasonable. Your parcel has been in transit for 13 days, which is within the normal delivery time range.

3. What Happens Next?

Once the parcel is successfully boarded, the tracking information will update to "Flight Departure" or "Handed Over to Airline." Upon arrival in India, it will undergo customs clearance. According to 4PX's official guidelines, all parcels entering India require authorization from the recipient (i.e., you) to begin customs clearance. You may receive a text message or phone call requesting KYC documents (such as proof of identity and address) for customs clearance.

4. What can you do?

Keep your phone accessible: During customs clearance, please pay close attention to text messages and phone calls to avoid missing clearance notifications. In India, clearance delays usually incur storage fees (approximately 45 rupees/day).

Contact 4PX proactively: If you require more accurate information, you can try contacting 4PX's official customer service, providing your tracking number, and asking them to check for more specific flight booking information.

Continue to wait: Considering the nature of international logistics, it is recommended to wait patiently for 3-5 days. If there are still no updates after that, then contact them through official channels.