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Package stuck on "Handed over to airlines"

Asked by Ashley | 10/5/2020 12:36:42 AM

Hi, It's Ashley.
I recently ordered a package and it has been shipped, however it is stuck on "Handed over to airlines." for almost two weeks now. I was wondering if you could update me on my package and tell me if it has arrived in Australia? I just hope the package isn't lost or anything because this is the longest I've waited for a package to be delivered to my house.
My tracking number is: LZ311296525CN

3 Answer(s)

Daisy 10/6/2020 3:58:19 AM

Hi Ashley,

It hasn't arrived. It was delivered to air transport on Sep. 23 and takes about 20-60 days to have update showing it arrives in Australia after it was delivered to air transport. Please wait for more days to get update. If you couldn't receive it within the promised time, contact the seller to give you a solution in time.

scenic 10/21/2020 8:55:13 PM

Hello Ashley,
I ordered something recently and I'm having the same issue. I was wondering if you ended up receiving the package or not? If you did, how long did it take approximately?

Daisy 10/21/2020 10:38:58 PM

Hi Ashley,

It's in Australia now. Australia Post will deliver it to you recently.

Number: LZ311296525CN
Package status: In transit
Country: China -> Australia
2020-10-22 11:51, SYDNEY NSW, Item processed at facility
2020-10-21 12:44, ALEXANDRIA NSW, Item processed at facility
2020-10-19 17:05, SYDNEY NSW, Arrived awaiting clearance (Inbound)
2020-09-23 04:28, SHENZHEN (CN), Cleared and awaiting international departure
2020-09-23 02:33, CN-, CHINA, Received item from Sender (Outbound)

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