My package has not arrived

Asked by Karen Papas | 5/5/2025 5:15:04 PM

My package has not arrived? You say it has been delivered, but has not. How can I find it? I'm upset, what now? Karen

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

How do I track a package from China?

Why can't I track my China Post package?

1 Answer(s)

Daisy | 5/6/2025 2:20:32 AM Reply

Hi Karen Papas,

If it has been delivered but you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to the courier to check where it was delivered for you. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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