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My package hasn't arrived

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Hello,

My tracking number is EV923762929CN.

I can see that my package has been attempted for delivery but for some reason, they can't deliver it. What can I do?
My address is 87 hooper street, Times Square, E18GD, flat 60

Hope to hear from you soon.

Regards,
Maria Soto

1 Answer(s)

Hi Maria Soto,

The package has been handed over to Parcelforce and it was delivered by them. Tracking system shows the delivery was failed on Dec. 12 due to the insufficient address. You'd better contact Parcelforce to make sure your address is correct and let them rearrange the delivery.

Tracking result:

2016-12-12 20:56
London East Depot, Address problem (insufficient address)

2016-12-12 19:09
London East Depot, Returned to Depot

2016-12-12 15:24
London East Depot, Delivery attempted - refused by addressee

2016-12-12 07:59
London East Depot, Out for delivery

2016-12-12 06:33
London East Depot, Prepared for delivery

2016-12-11 19:02
National Hub, Sorted

2016-12-11 17:14
International Hub, Released from customs

2016-12-11 17:08
International Hub, Arrived in the UK

2016-12-09 00:40
Delivery Agent - GUANGZHOU - PTT, Despatched to the UK

2016-12-08 15:02
Delivery Agent - CHINA, Collected

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