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My package hasn't moved for 2 weeks!

Asked by Bogyixx | 12/4/2017 1:06:19 AM

My tracking number is RY598203370CN
Its been in the same status since 17th of November. What should I do?

1 Answer(s)

Daisy 12/4/2017 6:22:05 PM

Hi Bogyixx,

One situation is that China Post stopped tracking update for it. So, there is no more information after it. If it belongs to this situation, you don't need to worry about it. It moves in fact.

Another situation is that it's stuck at Suzhou Processing center. You'd better call China Post service number 11183 (then 8 for English service) to ask what happened to it. If you are not the sender, better let the sender call the number in China.

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