My package is in China since the end of January RV330417751CN

Asked by Diogofk248 | 4/23/2020 11:04:07 AM

Could you help me? The last update was the 22 January.
Thank you and a good day to you.

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

How do I track a package from China?

Why can't I track my China Post package?

3 Answer(s)

Daisy | 4/25/2020 2:18:44 AM Reply

Hi Diogofk248,

There is only 'Logistics order created' shown in tracking information for it because the seller just created the order on Jan.22 but hasn't shipped it. You need to push the seller to ship the package immediately.

Diogofk248 | 4/27/2020 2:16:39 AM Reply

So my order is RV330417751CN and you have answered me this:
''There is only 'Logistics order created' shown in tracking information for it because the seller just created the order on Jan.22 but hasn't shipped it. You need to push the seller to ship the package immediately.''
How should I proceed ? I am not able to talk with the seller because they don't answer me (more than 3 months waiting and several e-mails) and when I track my order is with you, so I guess you have responsability but it says expired, I want to understand and get my package or a refund.

Daisy | 4/27/2020 6:14:39 AM Reply

Hi Diogofk248,

That means the seller hasn't handed it over to China Post.

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