My package is stuck in Beijing

Asked by John | 9/30/2020 8:17:17 AM

Hi. My package number is UA938346981US

It stuck in Beijing for over 9 days. I was supposed to receive other mails without tracking numbers too, but non of them arrived. I assume it’s because something is going on the borders.

Please let me know when I can get the package. I am becoming pretty nervous. I called to both numbers you mentioned. 11183 has English speaking Representatives. But they redirect me to 11185. But in that line there is nobody who can write down my tracking number. Please advice as soon as possible

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3 Answer(s)

Daisy 10/2/2020 8:21:35 PM

Hi John,

Is the destination Hong Kong? If so, it takes more days for it to be delivered. You'd better wait for more days to get update.

John 10/8/2020 7:56:57 AM

My package must come to Sanya, Hainan island.

The point is, the other 4 packages without tracking numbers didn’t come either.

One envelope with the tracking number I mentioned isn’t coming now. If you work for China post, I really hope you can solve my problem.

Just let me know what company must take care of USPS envelopes here in China? China post? Or EMS?

Daisy 10/8/2020 10:34:37 PM

Hi John,

I don't work for China Post. I could only help you check where it is. It's still in Beijing now. You need to contact China Post directly by calling 11185 (Chinese language) to further check it. I guess there is problem with the address that makes it stuck.

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