It didn't pass the check. It delayed in Zhengzhou city now due to the coronavirus control in Zhengzhou. If you couldn't receive it in time, you need to contact the seller to reflect the problem and get a solution as soon as possible.
My parcel went back to Shanghai from Guangzhou for return but sent back to Guangzhou again. Can you please explain what is going on? My package was sent end of August but still have no idea when I will be receiving my package. and nobody picking up the phone. Can you just help me to send it back to sender?
Hello, I have sent a partially defective product back to the seller in China. Tracking number: CY730977615DE The package tracking currently shows me the following status: Destination - Sync Time: 2025-11-21 08:58:02 (GMT+01:00) 2025-09-29 16:13 Guangzhou City 51040075, application review failed
2025-09-29 13:31 Guangzhou 51040075, waiting for the recipient to submit declaration materials to customs, [Guangzhou International Customs Broker], Tel: 020-39535313
The seller is not responding and is ignoring my attempts to contact them. How can I at least get the package back?
my tracking number is EB726206978CN. where is my package right now? as its been in guangzhou for two weeks now. and the last update says “ Guangzhou City, "Guangzhou International Center" has been exported straight seal”. what does this mean? and before that says it was handed over to the airline transport then after that it says “Guangzhou City, "Guangzhou International Center" return, note: security check back.”
It didn't pass the check. It delayed in Zhengzhou city now due to the coronavirus control in Zhengzhou. If you couldn't receive it in time, you need to contact the seller to reflect the problem and get a solution as soon as possible.