The 6th of January I sent a large parcel (13 kg) from Nanjing, China to Milan, Italy through SURFACE service. The last tracking information is 15th January the airline has taken the parcel. Then I didn't receive any another information about it. I am in Italy now and I don't have chance to call China post. I want to know where is my parcel and if it got lost how can I ask for a refund. Thank you
My parcel is stuck in “The item is on transport to the country of destination” since the 2nd of February. Does that mean my parcel is lost? It has been 20+ days and it hasn’t arrived at the country destination yet (Italy). It’s from the Netherlands to Italy. Italy is not that far from the Netherlands so it should have arrived by now. My parcel is not even stuck in customs because it’s not in Italy at all. I really think my parcel is lost. Can you please help me with what’s going on?
It all depends. In most cases, it takes about a week to 10 days to process it in China. China Post is processing it. Wait patiently.