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My pkg is on held for clearance for 1 month without any news.

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Dear courier, my pkg has been under "Held for clearance" status for 1 month and without any news. Could you please give an update? It needs to arrive to destination ASAP.

Tracking code: EP441189240NZ

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3 Answer(s)

Hi Leonardo Cadenas,

It's at the customs of Shenzhen now and is waiting the recipient to declare. If the recipient doesn't declare, it couldn't be delivered.

Number: EP441189240NZ
Package status: In transit
Country: New Zealand -> China
2020-07-05 16:16, Shenzhen, pending the recipient to declare to the customs.
2020-07-03 11:36, Shenzhen, sent to the import customs.
2020-07-03 08:31, Shenzhen, arrived at the Shenzhen Exchange Bureau (via transfer)
2020-07-03 05:27, Guangzhou City, leaving the Guangzhou International Center, the next stop ,Shenzhen Interchange Bureau( via transfer)
2020-06-23 02:13, Auckland, departure from The Overseas Export Swap Bureau (not yet arriving at China Post)
2020-06-22 11:55, Auckland, to the Offshore Export Swap Bureau.
Dear China Postal,

Could I ask for my package update, please?
I have asked the recipient to contact customs of Shenzhen so I'd like to know if they did so and what action is needed to finally deliver the package to the destination.

Tracking code: EP441189240NZ

Thanks!
Hi Leonardo Cadenas,

The recipient didn't delare to the customs and it's on the way back to New Zealand now.

Number: EP441189240NZ
Package status: Alert
Country: New Zealand -> China
2020-09-22 06:54, Shanghai, has been handed over to the airline transport.
2020-09-15 13:41, Shanghai, to shanghai exchange station (transit)
2020-09-14 15:51, Guangzhou City, leaving the Guangzhou International Center, the next stop , Shanghai Exchange Station (transit)
2020-09-13 15:25, Guangzhou City, Guangzhou International Center has been exported directly sealed.
2020-09-13 00:24, Guangzhou City, Arriving at Guangzhou International Center (transit)
2020-09-12 21:55, Shenzhen, leave the Shenzhen Swap Bureau, the next stop Guangzhou International Center (transfer)
2020-09-08 11:13, Shenzhen, return.
2020-07-05 16:16, Shenzhen, pending the recipient to declare to the customs.
2020-07-03 11:36, Shenzhen, sent to the import customs.
2020-07-03 08:31, Shenzhen, to reach the Shenzhen Swap Bureau (transit)
2020-07-03 05:27, Guangzhou City, leaving the Guangzhou International Center, the next stop , Shenzhen Exchange Bureau (transit)
2020-06-23 02:13, Auckland, leaving the Overseas Export Swap Bureau (not yet arriving at China Post)
2020-06-22 11:55, Auckland, to the Overseas Export Swap Bureau.

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