Held by customs or import clearance failure

Asked by Nass | 11/20/2020 12:13:50 PM

I purchased a small cloth pad from Aliexpress and it has been a month since it’s shipped but now it says “held by customs” or import clearance failure. Is there something wrong?
Tracking: LP182768925SG

You may get the answer from the following articles:

China Import and Export Regulations 2024

I sent the package back to China and it's stuck at the customs. What should I do?

List of China Post Forbidden Items

3 Answer(s)

Daisy | 11/22/2020 10:01:17 PM Reply

Hi Nass,

You need to contact Hong Kong customs to check what happends to it.

Nass | 11/24/2020 12:03:22 AM Reply

Hi Daisy,

Cab you provide me Hong Kong customs contact number to check with them?
Thanks

Daisy | 11/25/2020 7:51:40 PM Reply

Hi Nass,

It's 00852-28521411

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