China Post: 86 10 11185 EMS: 86 10 11183

never received my package

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Hello,
My item shows it was delivered about a month ago, but I never received my package
can I please get some help, the value of the item is $433.91

If the package was dropped of at the wrong home please help me located where it was dropped off, the reason why it took me so long to try to reach you its because I was handling the dispute with the seller and that took about 3 weeks
tracking: ZC41704400199

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1 Answer(s)

user
Hi Edgar,

We could only see it was delivered to SAN MARCOS, CA, USon July 13. If you don't receive it, you need to require the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller couldn't give you a reply, you can only try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZC41704400199
Package Status: Successfully Received (31 days)
2025-07-13 04:40 SAN MARCOS, CA, US, has been approved to apply for [US CA SAN MARCOS, CA, US]
2025-07-12 21:10 SAN MARCOS, CA, US, Delivery Out [US CA SAN MARCOS, CA, US]
2025-07-12 10:34 SAN MARCOS, CA, US, Express delivery arrives at the delivery point [US CA SAN MARCOS, CA, US]
2025-07-12 07:33 SAN MARCOS, CA, US, Express delivery arrives at the delivery point [US CA SAN MARCOS, CA, US]
2025-07-11 21:08 SAN DIEGO CA DISTRIBUTION CENTER, US, Express delivery arrives at the delivery point [US CA]
2025-07-11 18:58 CITY OF INDUSTRY CA DISTRIBUTION CENTER, US, Express delivery departure processing center【CITY OF INDUSTRY CA DISTRIBUTION CENTER, US】
2025-07-11 02:42 CITY OF INDUSTRY CA DISTRIBUTION CENTER, US, Express delivery arrives at the delivery point [US CA]
2025-07-11 01:27 ONTARIO, CA, US, Express delivery arrival processing center [US CA ONTARIO, CA, US]
2025-06-19 05:15 US, Express delivery arrival processing center [US CA US]
2025-06-18 03:15 US, Customs clearance of the destination country [US]
2025-06-17 03:15 US, Arrival [US]
2025-06-16 05:15 CAN, Departure【GUANGDONG】
2025-06-15 10:15 CN, carrier receiving
2025-06-15 01:15 CAN, delivered to the carrier for transportation
2025-06-14 14:15 CAN, export customs clearance is completed [CAN]
2025-06-12 17:42 Foshan City, the email left [Zencheng Business Department directly under Foshan International Company] and was sent to [Guangshang Center]
2025-06-12 17:42 Foshan City, the email has been sorted at [Zencheng Business Department directly under Foshan International Company] and is ready to be sent
2025-06-12 17:39 Foshan City, Express delivery departure processing center [Foshan City]
2025-06-12 17:32 Foshan City, Express delivery arrival processing center [Foshan City]
2025-06-12 17:24 Foshan City, China Post has collected emails

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