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No receipt of packages

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Hello,
The tracking number for my package KHY2280499577YQ indicates that it arrived in my city on September 4th, even though I haven't received anything. Can you tell me where it is?
Sincerely,

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1 Answer(s)

user
Hi Alice Damblemont,

It's shipped by Zhuhai Kuahaiyou Logistics Co., Ltd. (珠海市跨海邮物流有限公司). Tracking information shows it was delivered on September 4. If you don't receive it, you need to contact the seller to reflect the problem and require the seller to contact the courier to check it for you.

Tracking Number: KHY2280499577YQ
Package Status: Successfully Signed for (31 days)
Country: China -> France
2025-09-04 15:45 Delivered Morcourt 02100
2025-09-03 12:49 Out for Delivery Morcourt 02100
2025-09-02 13:45 Arrive at the mail processing center Morcourt 02100
2025-09-01 16:43 Customs clearance completed
2025-08-29 11:57 The import customs keep it for inspection
2025-08-26 12:09 Customs clearanceisin progress
2025-08-23 10:31 Arrive at Airport
2025-08-21 12:31 Departure【HK International Airport】
2025-08-18 11:54 Airline accepts 【Hong Kong】
2025-08-17 11:56 Delivered to the carrier for transportation【Hong Kong】
2025-08-15 12:47 Express delivery departure processing center【Hong Kong】
2025-08-13 10:02 Express delivery arrives at the processing center [Hong Kong]
2025-08-10 16:39 Export customs/release [Shanghai]
2025-08-07 13:44 Email departure processing center [Shanghai]
2025-08-05 14:01 The email has been sorted and is ready to be sent [Shanghai]
2025-08-04 19:36 Shanghai Processing Center has received and sent to [Shanghai]

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