Hello, if I want to use EMS, is that also located at the China Post Office? I am located in Changping, Dongguan. Also can someone from China Post come and collect packages from my office? Do I need to set up an account?

I know my arrival date is not close yet. But my parcel have been in south africa for 56 days. Ive sent van emails, spoken to the post office where my parcel should be delivered. I've spoken to the head office post office. No ons could trace my parcel, they say my tracking nr is incorrect. It should end with za. The post office then told me yesterday my parcel will be sent with ordinary post and not registered post. Could you help me.locate my parcel in South africa

AM619088005CN (Parcel 1)
AM619087994CN ( Parcel 2)

Need help located parcels. Both parcels said delivered to each address however nothing has been delivered. Checked security cameras. Parcel 1 was delivered to a Post Office and they have also said nothing was delivered. We have tried to find a contact number as these were expensive parcels. Thanks