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Order not received

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Hello
just checked the tracking and it says it was delivered but i didn't receive the order
can you please check what happened ?
thank you
Destination
Origin - Sync Time: 2022-01-19 15:53:16 (GMT+00:00)
2022-01-08 11:54
Duly voted

2022-01-04 11:56
Go out and deliver

2021-12-28 09:45
Mail is in transit within the country

2021-12-27 16:25
Arrival in Portugal Portugal

2021-12-23 18:14
Leave Chengdu Chengdu

3 Answer(s)

Hi Joao Almeida,

What's the tracking number? If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.
Hello Daisy
Order CHINA_POST: AS134222653CN
thank you
Hi Joao Ameida,

I could only see it was delivered on Jan.8. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible.

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