Hi Venessa d,

We are only a third-party global logistics information aggregation platform and could only provide you with the tracking information. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZS03911714101
Package Status: Successfully Signed for (8 days)
Country: China -> USA
China Post:
2025-12-27 10:26 Delivered to Agent, Picked up at USPS, delivered【Delivered to Agent，】
2025-12-27 06:59 KENNESAW, GA 30144, Out for Delivery, out for delivery【KENNESAW, GA 30144,】
2025-12-27 06:48 KENNESAW, GA 30144, Arrived at Post Offi, international mail transit
2025-12-27 06:12 KENNESAW, GA 30144, Arrived at USPS Faci, international mail transit
2025-12-27 05:46 ACWORTH, GA 30101, Departed USPS Facilit, international mail transit
2025-12-27 05:33 ACWORTH, GA 30101, Arrived at USPS Facil, international mail transit
2025-12-27 01:18 ATLANTA GA DISTRIBUTION CENTER, Arrived, international mail is in transit
2025-12-26 23:26 ATLANTA GA DISTRIBUTION CENTER, Arrived, international mail is in transit
2025-12-26 13:55 ATLANTA GA DISTRIBUTION CENTER, Arrived, international mail is in transit
2025-12-26 08:35 ATLANTA GA DISTRIBUTION CENTER, Arrived, international mail is in transit
2025-12-26 08:32 INDIANAPOLIS, IN 46219, Departed USPS Fa, international mail transit
2025-12-25 09:53 INDIANAPOLIS, IN 46219, Arrived at USPS, international mail transit
2025-12-23 07:08 Customs clearance in destination country completed
2025-12-22 09:25 arrival
2025-12-21 08:14 PVG, departure
2025-12-20 12:11 Shanghai, export customs clearance completed [Shanghai]
2025-12-20 08:02 SHANGHAI, the shipment arrives at the customs office [SHANGHAI] at the place of origin and is waiting for customs clearance.
2025-12-19 21:58 Yiwu City, the express shipment leaves the processing center [Yiwu City]
2025-12-19 21:49 Jinhua City 32200049, the email left [Cross-border Sales Department directly under Yiwu International Company] and is being sent to [Yiwu International]
2025-12-19 21:30 Jinhua City 32200049, the mail has been sorted at [Cross-border Sales Department directly under Yiwu International Company] and is ready to be sent out
2025-12-19 15:54 Jinhua City 32200049, China Post has received the express shipment