Package Delivery

Asked by Troy | 3/8/2020 2:56:50 PM

My package was sent as express but has not been updated since February 27. Has it officially left China? Do you know when I can expect this? Was hoping to have it by March 10.

EB713603658CN

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3 Answer(s)

Daisy 3/8/2020 5:40:58 PM

Hi Troy,

Yes, it has left China and is in transit to the US now. You can not know the exact situation when it's in the middle locations. It usually takes about 15-30 days (after it left China) to reach and there will be further update when it arrives.

Troy 3/8/2020 6:44:40 PM

I thought this was sent as express? I have ordered express shipping before and it never took this long. 7-10 days should be the time frame.

Daisy 3/9/2020 3:56:01 AM

Hi Troy,

It's delayed due to the coronavirus.

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