Package delivery but I dont received it

Asked by Nathalie | 10/9/2023 8:34:34 AM

Hi, I was checking my tracking with China Post. They said that my package was delivered, this October 7, but I never recieved it. What can I do ?

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

1 Answer(s)

Daisy | 10/9/2023 11:48:35 PM Reply

Hi Nathalie,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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