Package has been at Shenzhen for 3 months!!!

Asked by Que | 10/14/2019 12:08:37 AM

4 of my items have been at Shenzhen for 3 months, please help;
Why is it there for more than 3 months?

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7 Answer(s)

Daisy 10/14/2019 4:41:03 AM

Hi Que,

They are not stuck there. They are sent by using China Post Ordinary Small Packet Plus which is a cheap service of China Post. China Post doesn't provide tracking service for it after it moves for some stations in China. So, you can't get more update. It usually takes about 40-60 days to be delivered. If you couldn't get them in time, contact the seller to give you a solution.

Gebita 10/14/2019 6:13:04 PM

Seems my item stuck in CNCANA .
Please help me. What should I do to get the item? The seller also just said need to wait for 3-6months ! But it's very late ! Please give me a solution how to get the item? Since 23rd Sept until now no any updates from China postal. Please help. I cant call as no proper code to call from Malaysia. How to call from Malaysia? Any code number? Thanks

Daisy 10/15/2019 5:54:43 AM

Hi Gebita,

The item returned back usually takes about one or two months to be delivered. You can only wait.

Que 10/16/2019 1:45:31 AM

You said it will take 40 - 60 days. ive ordered my package on June and reached that particular station on July and this is already October, its been more than 60 days as what you suggested. that's 120 days!!

Daisy 10/16/2019 4:57:54 AM

Hi Que,

So, you need to contact the seller to give you a solution as soon as possible.

Rosario 6/2/2020 10:07:47 PM

I haven’t gotten an update in over a month. Is my package lost? LY133640857CN

Daisy 6/4/2020 8:25:11 PM

Hi Rosario,

It's not lost. It usually takes about 30-60 days to have update showing it arrives in the USA after it was delivered to air transport. You'd better wait for more days to get update. If there is no update in two months, you need to contact the seller to get a solution as soon as possible.

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