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Package has been “Handed over to air carrier” for two weeks

Asked by Luciano Niedermann | 6/29/2020 8:37:11 AM

My package hasn’t gotten an update in almost 2 weeks and it’s been stuck on “Handed over to air carrier,
Zhengzhou Exchange Station” since June 17th! Can I get an updated on where my package is, please? I look forward to hearing from you.

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3 Answer(s)

Daisy 6/30/2020 9:36:02 PM

Hi Luciano Niedermann,

You can not know the exact situation when it's in the middle locations. There will be further update when it arrives in your country. Please wait for more days to see. If you couldn't receive it within the promised time, contact the seller to give you a solution in time.

Ben 11/10/2020 11:37:23 AM


My package has been at handed over to airline for 10 days and has already passed the expected delivery date.

The package is via EMS express - EV940289735CN

Please help, has the package gone missing as it obviously doesn’t take 19 days to fly from China to the U.K.


Daisy 11/11/2020 4:47:06 AM

Hi Ben,

Shipping is taking longer due to the pandemic. The delivery time for EMS packages couldn't be guaranteed now. It may be delayed. You need to wait for more days to get update.

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