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Package stuck


Hello I need help with my package. It said handed over to the carrier and I haven't received no update since then and it been 3 weeks. My tracking number is EB800246535CN. It said it usually take 6 to 26 days to arrive and I had ship 2 items at the same time I received one of the packages 1 week ago while this one still stuck on handed to the carrier for more than 21 days

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