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Package held at GUANGZHOU as EME


I bought some phoney goods from a scamming website and have returned the products as Paypal has advised for a full refund. My parcel seems to be held back for some reason. I'm thinking now that the receiver has refused to accept the parcel so they don't have to refund me £60!
Destination - Tracking consuming: 102 ms
2021-05-17 13:59
Guangzhou City, import customs remain to be verified
2021-05-06 06:32
Langley, Leave the Overseas Export Swap Bureau (not yet arrived at China Post)
2021-05-06 06:32
Langley, leave the Langley Processing Center
2021-05-05 15:28
United Kingdom, United Kingdom has received
Origin - Tracking consuming: 1994 ms
2021-05-17 06:59
GUANGZHOU, Your item is currently with Customs in the destination country
2021-05-17 03:05
GUANGZHOU, Your item is currently with Customs in the destination country
2021-05-16 08:39
51040034, China, Item received at Sorting Office
2021-05-13 07:36
BEIJING, China, Item has left the overseas International Processing Centre

2 Answer(s)

Shipped a USPS International First Class Package from USA to Guangzhou City March 31, 2021. Package has been in Guangzhou City Customs since April 13, 2021. Tracking number #UA104978537US. Status of “EME” or “Guangzhou City, import customs remain to be verified”. How can I intercede in this delay to facilitate delivery in Guangzhou? What does “remain to be verified” entail and who can resolve it?
Hi Deborah Ironmonger,

It's stuck at the customs and is waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system ( to check or call China customs service number 12360 to check. If the seller doesn't reply, it may be returned back.

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