Package sent from New York stuck in Guangzhou customs

Asked by Philip | 11/4/2019 6:37:54 PM

Hi, my package sent via USPS Priority Mail International has been stuck at customs in Guangzhou since Oct. 29, which is six days ago. Tracking Number: CH080323135US. The latest update

October 29, 2019, 3:02 pm
Held in Customs
GUANGZHOU, CHINA
Your item is being held in Customs at 3:02 pm on October 29, 2019 in GUANGZHOU, CHINA.

Is there anything I should do here? Or is this normal and I should just wait for it to be released? Thanks for your help.

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3 Answer(s)

Daisy 11/4/2019 7:26:13 PM

Hi Philip,

The recipient in China should have got a notice about how to get it. You'd better contact the recipient to ask if he has receives a message on his phone.

Connie 7/7/2020 4:32:48 AM

Where is my package jsewu2174330931yq

Daisy 7/7/2020 9:54:06 PM

Hi Connie,

It's sent by JS express and here is the tracking information available. You need to contact the seller to give you a solution if you couldn't receive it in time.

Number: JSEWU2174330931YQ
Package status: In transit
Country: China -> United States
2020-05-25 15:49, China, Guangzhou, Item departed from origin.
2020-05-25 15:21, China, Guangzhou, Item outbound in sorting center.
2020-05-25 14:26, China, Guangzhou, Item inbound in sorting center.
2020-05-21 19:46, China, Guangzhou, Item information received.

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