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Package held up in Fuzhou since 3/20/20

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My package #LY023220384CN has been in transit in Fuzhou since 3/20/20. I contacted seller and he said there’s nothing he can do that it’s you all that need to ship it. I understand the issues with covid-19 but this has been well over a month. Terrible customer service. Can you give me any idea of when this item will arrive or if someone just keeps items there at the processing center and if I will never receive it. Thanks!

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1 Answer(s)

user
Hi Amanda,

It has left China and is in transit to the US now. You can not know the exact situation when it's in the middle locations. It usually takes about 30-60 days (after it left China) to have update showing it arrives. Please wait for more days to see. If you couldn't receive it within the promised time, contact the seller to give you a solution in time.

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