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Package import cancelled and being returned

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Hi, I send a package with a broken item for warranty, but it seems the shop didn't completethe import and the package is being returned, however it's stuck for more than a month in beijing. Can I do something? CW231006410ES
Thanks

3 Answer(s)

Hi djares,

The receiver in China didn't declare to the customs, so it's returned back. You'd better contact Correos Spain to check if it's in Spain now.

Number: CW231006410ES
Package status: Alert
Country: Spain -> China
2021-04-19 15:21 Beijing, sent to the export customs
2021-04-19 13:27 Beijing, Beijing International Mail Processing Center returned, note: security return
2021-04-17 22:13 Beijing, Beijing International Mail Exchange Station returned
2021-04-16 16:01 Beijing, Beijing International Mail Processing Center returned, note: security return
2021-04-16 00:24 Beijing, Beijing International Mail Exchange Station returned
2021-02-20 13:10 Shenzhen, pending the recipient to the customs declaration
2021-02-18 15:02 Shenzhen, sent to the import customs
2021-02-09 16:25 Madrid, Departure from The Foreign Export Swap Office (not yet arrived at China Post)
2021-02-09 16:25 Madrid, leave the Madrid Processing Center
2021-02-03 17:10 Madrid, arriving at the Foreign Export Swap Bureau
2021-01-29 15:09 Spain, Spain has received
Thanks Daisy for your response, I've already opened with correos spain a complaint and waiting for their comments, but I thought that for the tracking it's still in china. It's possible to contact china in someway?
Thanks again!
Hi djares,

You couldn't get connected with China Post from abroad. You'd better wait the reply from Correos Spain.

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