Package lost?

Asked by Lilenna | 10/18/2016 8:02:12 AM

My tracking numbers are CP316412342CN and CP316412360CN. Last status was on Sep 4 "leaving China". It's been 6 weeks and the packages still haven't arrived in Germany. Is it normal? Thanks.

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9 Answer(s)

Fiona 10/18/2016 6:19:55 PM

It must be delayed on the road to Germany. In general, it should be there within a month. I suggest you wait for another ten days. If it's still not in Germany, let the sender contact China Post to see what's happened to them.

Admin 11/15/2016 6:46:35 PM

Hi Lilenna,

Your package has been in Hamburg now. You will get it after few days later.

Latest tracking result:

2016-11-15 06:58
Hamburg, handed over to customs

2016-11-15 06:57
Germany Hamburg reach the Exchange Bureau

Lilenna 11/16/2016 12:34:58 AM

Thank you so much for notifying me, Admin :)

Admin 11/17/2016 6:49:26 PM

CP316412342CN has been over two months on road, and it's still not arrived, you'd better contact the sender to let him know. This package may be lost.

For CP316412360CN, it shows DHL Paket tried to deliver it to you on Nov. 17 but failed. You'd better contact DHL Paket as soon as possible to as what happened to it. If you don't contact them, the package may be returned back to China after several days.

Lilenna 11/18/2016 5:22:10 AM

Thank you for your message. I entered the tracking of an old package on the website, from Nanjing to Weil der Stadt in Germany, so similar route to mine (no CP262703217CN) and this is what the query returned:
Sat, Oct 08, 2016 11:02
[Germany] post office has completed voted
Sat, Oct 08, 2016 09:52
arrived [Germany] posted Council
Wed, Sep 28, 2016 12:45
[Germany] post office throw
Wed, Sep 28, 2016 12:44
arrived [Germany Hamburg] swap Council
Tue, Jun 28, 2016 14:36
[Shanghai swap Council] has export straight seal

So maybe the package is still on its way to my address, because I didn't receive any note from DHL that they failed to deliver. What do you think?


Lilenna 11/18/2016 12:46:39 PM

Actually, I received a letter from DHL saying that it is at the customs bureau in Berlin (the destination city).

Alina 11/20/2016 9:31:11 PM

CP316412360CN is waiting for you to pick it up. You'd better contact DHL Paket to ask what's wrong with it.

Admin 11/27/2016 8:07:14 PM

Hi Lilenna,

There is new update for your package CP316412342CN, it's in Hamburg now:

2016-11-25 13:46
Hamburg, handed over to customs

2016-11-25 13:45
Germany Hamburg reach the Exchange Bureau

D-Sabs 1/2/2017 9:23:48 AM

Package LT472931381CN has had no status updates in almost 30 days! It originally shipped almost 40 days ago!!! I have no idea where my package is, can you help please???

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