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Package market delivered but not received

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Hello, please can I follow up on who the courier company what that supposedly delivered my parcel which was shipped with china post. My tracking number is: AM236599048CN.

I have not received the product and I have checked my local postal service who have no knowledge as the china post tracking number is not the same as what the postal service uses. I want to follow up on my parcel and confirm which company was used to deliver to my address so that I can follow up on where it would have been left.

Can I please have the name of the courier company used in Australia and the local tracking number so I can follow up.

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2 Answer(s)

user
Hi Blake,

According to the tracking information, AM236599048CN was delivered on March 27. If you don't get it, you need to contact the seller to ask for the new tracking number in Australia. Then, use the number to check with Australia Post about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: AM236599048CN
Package status: successfully received (13 days)
Country: China -> Australia
2024-03-27 14:53 Australia Point cook, Victoria, has been submitted [AU Victoria Point cook], has been submitted
2024-03-27 10:45 Australia Point cook, Victoria,, out-of-home delivery [AU Victoria Point cook], out-of-home delivery
2024-03-26 17:29 Australia [In/At Mailbox], In/At Mailbox, the express shipment is in transit within the country.
2024-03-25 16:20 Point cook, Australia, destination transshipment [Point cook], express shipment is being transshipped within the country
2024-03-24 15:20 Australian Express Arrival Processing Center [AU Victoria], Express Arrival Processing Center
2024-03-23 17:25 When Australia arrives overseas [import customs keep it for inspection], the import customs keep it for inspection, the express arrives at the processing center
2024-03-22 16:35 Australia arrives overseas [Customs of the destination country], Customs clearance is in progress, and the express arrives at the processing center
2024-03-21 15:20 Arrive in Australia at the Airport of Destination country, express shipment arrives at the processing center
2024-03-20 13:15 Customs clearance in China is completed and sent to the transshipment country [in transit], and the express shipment leaves the processing center
2024-03-19 15:29 Chinese mail arrives at the processing center at the place of destination [Customs Clearing], express mail arrives at the processing center
2024-03-18 18:25 Leave processing center in China, express shipment is being transshipped within the country
2024-03-18 11:29 China Arrive at processing center, the shipment is being transshipped within the country
2024-03-17 18:25 China has left [Shenzhen Processing Center] and has been exported and shipped, and the express has left the processing center.
2024-03-17 14:29 Shenzhen arrives at [Shenzhen Processing Center], the express arrives at the processing center
2024-03-16 10:25 Wenzhou leaves [Wenzhou Processing Center], the next stop is [Shenzhen Processing Center], Departed from post office, the shipment leaves the processing center
2024-03-15 16:25 Wenzhou arrived at [Wenzhou Processing Center], Arrived to post office, express shipment arrived at the processing center
2024-03-14 21:36 The Wenzhou processing center has received the shipment and the express is being transshipped within the country.
2024-03-14 16:53 Wenzhou City, China Post has received the mail
user
The tracker says my parcel was delivered but i have not received it AS838376515CN

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I have not received the product and I have checked my local postal service who have no knowledge as the china post tracking number is not the same as what the postal service uses. I want to follow up on my parcel and confirm which company was used to deliver to my address so that I can follow up on where it would have been left.

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