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Package not arrived

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Dear Mr./Mrs.,

I have ordered by your company on 23rd of May and still my package didn't arrive. This is the Tracking number: ZA00444437501, which says delivered on 13th of June, but the package never arrived. May I know where my package is? The shipping addres is:

Leonora Podvorica
Hecken bühl 72,
89075 Ulm
Germany

Waiting for your feedback.

Best regards,

Diellza

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1 Answer(s)

user
Hi Diellza Bajrami,

According to the tracking information, ZA00444437501 was delivered on June 13. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: ZA00444437501
Package status: Successfully received (1 day)
2025-06-13 17:36 Ulm, DE, 89075 has been submitted, go out to deliver【DE】
2025-06-12 08:48 Ulm, DE, 89075 delivery, delivery [DE]
2025-06-10 11:02 Ulm, DE, 89075 express delivery arrives at the processing center, express delivery leaves the processing center [DE]
2025-06-08 17:22 ARRIVE AT DISTRIBUTION CE, Express delivery departure processing center [DE]
2025-06-06 09:17 ARRIVE AT DISTRIBUTION CE, Express delivery departure processing center [DE]
2025-06-05 11:36 Customs clearance is completed and arriving at overseas warehouses. Customs clearance is completed in the destination country [Customs clearance is completed and arriving at overseas warehouses]
2025-06-03 08:43 The board is removed, customs clearance is underway, express delivery arrives at [Germany] Customs [board is removed, customs clearance is underway], waiting for customs clearance
2025-06-01 12:32 The flight has arrived, the board is being removed, the express delivery arrives at the processing center, departs [Shanghai Port]
2025-05-31 06:45 Flight departs, export customs clearance is completed [Flight departs]
2025-05-30 09:44 The cargo has arrived at the port and is waiting for flight arrangement. Express delivery has left the processing center [The cargo has arrived at the port and is waiting for flight arrangement]
2025-05-29 08:14 The goods leave the operation center, express delivery arrives at the processing center [The goods leave the operation center]
2025-05-28 14:25 Quanzhou City, express delivery leaves commercial express delivery center, express delivery leaves processing center [Quanzhou City, express delivery leaves commercial express delivery center]
2025-05-27 12:57 Quanzhou City, express delivery left the commercial express delivery center, and has been submitted to [DE]
2025-05-26 17:29 Quanzhou City, the email left [Jinjiang International Business Department] and was sent to [Quanzhou City]
2025-05-26 17:28 Quanzhou City, the email has been sorted at [Jinjiang International Business Department] and is ready to be sent
2025-05-26 16:49 Quanzhou City, China Post has collected emails

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