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Package NOT deliverd

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Hello,
The trackinglink of LZ364268005CN says my parcel is deliverd, but I haven’t received anything. What Should I do?

Thank you, Kirsten

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1 Answer(s)

user
Hi Kirsten,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact PostNL to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.

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