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package not received

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I would like to file a complaint for a package that did not reach me
the tracking number is RV598091758CN
appears delivered but in another city and did not reach me

what is the procedure in this case

1 Answer(s)

Hi zamfiralexandru,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact Romania Post to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.

Number: RV598091758CN
Package status: Delivered (24 Days)
Country: China -> Romania
2022-04-12 12:11 Targoviste 1 - Ghiseu 1 gh, Predat la destinatar
2022-04-11 10:25 Targoviste OPDC, Predat la factor
2022-04-11 09:47 Targoviste OPDC, In prelucrare
2022-04-08 22:45 Bucuresti CRT, In prelucrare
2022-04-08 19:30 Bucuresti CRT, In prelucrare
2022-04-05 21:21 Bucuresti BSI (c, m, e), Primit de la expeditor
2022-04-05 20:06 Bucuresti BSI (c, m, e), In prelucrare
2022-04-05 14:22 Bucuresti BSI (c, m, e), Iesit din vama
2022-04-03 09:55 Bucuresti BSI (c, m, e), Intrat in vama
2022-04-01 14:32 Bucuresti BSI (c, m, e), In prelucrare
2022-04-01 09:26 Bucuresti BSI (c, m, e), Sosit in Romania

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