Package not received

Asked by Susan Loosemore | 5/4/2023 6:06:24 AM

Teacking number
AS750400163CN
Your tracking says delivered but I have not received it

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

Why is my package stuck in transit for so long?

1 Answer(s)

Daisy | 5/5/2023 8:52:08 PM Reply

Hi Susan Loosemore,

According to the tracking information, AS750400163CN was delivered on April 19. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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