package not received
Asked by Edouard |
0
Good evening, I have not received the package even though the delivery tracking indicates that it has been delivered according to the carrier. Is this normal? Please reply and tell me how to contact the carrier to resolve this problem. Unless you can contact them directly? As a reminder, my address is number 9 avenue de verdun, 3rd floor, apartment 15 in Sedan, France, postal code 08200.
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1 Answer(s)
Sorry, we couldn't contact the carrier for you. You need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to the courier to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.