Hi Megan,

It's shipped by Guangzhou Logistics (光舟物流). Tracking information shows it was delivered on May 27. If you don't receive it, you need to contact the seller to reflect the problem and ask which courier is in charge of delivering it to you or require the seller to contact the courier to check it for you.

Order number: GZ0000753354YQ
Package status: Successfully received (9 days)
Country: China -> Australia
2025-05-27 14:01 Delivered Dee Why 2099
2025-05-26 16:56 Out for Delivery Dee Why 2099
2025-05-25 14:40 Arrive at the mail processing center Dee Why 2099
2025-05-24 11:42 Customs clearance completed
2025-05-23 10:07 Customs clearanceisin progress
2025-05-22 09:34 Arrive at Airport
2025-05-21 21:33 Departure【HK International Airport】
2025-05-21 10:04 Airline accepts 【Hong Kong】
2025-05-20 22:08 Delivered to the carrier for transportation【Hong Kong】
2025-05-20 09:11 Export customs/release [Shanghai]
2025-05-19 19:50 Email departure processing center [Shanghai]
2025-05-19 13:00 Shanghai Processing Center has received and sent to [Shanghai]

Hi Daisy,
Thank you for your reply.

Can you please advise the email address of the logistics company responsible for this package?

I have tried contacting the retailer without any success, as per below:

We are very sorry for the inconvenience caused to you. Our domestic agent only provided us with this tracking number. So we don't know your local tracking number or who your delivery man is.

Thanks,

Megan.