Package Not Received

Asked by Lesli | 7/9/2025 2:31:56 PM

Hi. My package with shipping # shows up as being delivered on your tracking site but I have not received it. My shipping courier has not received it either. Please advise.

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

Why is my package stuck in transit for so long?

1 Answer(s)

Daisy | 7/9/2025 8:29:01 PM Reply

Hi Lesli,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to the courier to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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