Hi Cassandra,

According to the tracking information, ZA02012990801 was delivered on September 22. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZA02012990801
Package Status: Successfully Received (20 days)
Country: China -> United States
2025-09-22 09:18 VIRGINIA BEACH VA 23464, has been submitted to [US]
2025-09-21 14:29 VIRGINIA BEACH VA 23464, Delivery Out [US]
2025-09-18 10:36 VIRGINIA BEACH VA 23464, Express delivery arrival processing center [US]
2025-09-15 14:50 US, Destination Transfer【US】
2025-09-11 07:56 CHICAGO IL DISTRIBUTION CENTER, Express delivery arrival processing center [US]
2025-09-07 17:29 US, Customs clearance of the destination country [US]
2025-09-06 21:37 US, Arrival [US]
2025-09-05 23:25 HKG, Departure【HKG】
2025-09-04 17:37 HKG, export customs clearance completed [HKG]
2025-09-02 20:14 Quanzhou, Accepted at Origin Facility, Trunk Transit
2025-09-02 17:32 Quanzhou City 36205100, Email left [Quanzhou International Business Department] and was sent to [Quanzhou City]
2025-09-02 17:25 Quanzhou City 36205100, The email has been sorted at [Quanzhou International Business Department] and is ready to be sent
2025-09-02 16:37 Quanzhou City 36205100, China Post has collected emails