Hi Charmain,

According to the tracking information, ZC48006560099 was delivered on Dec.25. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller could open a case to China Post to investigate where it was delivered and who signed for it. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Tracking Number: ZC48006560099
Package Status: Successfully Signed for (30 days)
Country: China -> USA
China Post:
2025-12-25 13:12 US 77379-5368, has been delivered [US TX US 77379-5368]
2025-12-21 11:51 US, outbound delivery【US TX US】
2025-12-13 09:10 US, arrive at【US】
2025-12-09 07:49 US, mainline transfer
2025-12-05 06:28 US, mainline transfer
2025-12-02 06:33 US, the shipment arrives at the processing center [US TX US]
2025-12-01 04:27 US, customs clearance in destination country completed [US]
2025-11-30 04:31 US, arrive at【US】
2025-11-29 06:13 CAN, departure【GUANGDONG】
2025-11-28 11:19 CN, Carrier Accepted
2025-11-28 02:26 CAN, handed over to carrier for transport
2025-11-27 14:51 CAN, export customs clearance completed [CAN]
2025-11-25 21:17 Foshan City 52809906, the email left [Chancheng Sales Department directly under Foshan International Company] and is being sent to [Guangshang Center]
2025-11-25 21:16 Foshan City, the shipment leaves the processing center [Foshan City]
2025-11-25 20:55 Foshan City, express delivery processing center [Foshan City]
2025-11-25 20:54 Foshan City 52809906, the mail has been sorted at [Foshan International Company Directly Affiliated Chancheng Sales Department] and is ready to be sent out
2025-11-25 20:28 Foshan City 52809906, China Post has received the express shipment